Elizabeth Neuville
Executive Director, Keystone Institute
Director, Keystone Institute India
Portrait Elizabeth Neuville

Elizabeth “Betsy” Neuville serves dual roles as Executive Director of the Keystone Institute, a US-based educational Institute, and Director of Keystone Institute India. She has over 30 years of experience as a human service worker, administrator, agency director, evaluator, educator, and personal advocate, as well as extensive experience in designing and developing supports for very vulnerable people, meaningful quality measurements, and extraordinary employee development programs. She has worked for Keystone Human Services for 30 years.

She began her work with vulnerable people in 1986, as a support worker in a small community home for three men who had recently left an institution, and has continued her commitment to personal human service ever since. In 1988 she was hired by Keystone to help 20 people leave institutions and establish themselves in their home communities in Pennsylvania, US. She spent her first year with those 20 people and their families, planning and envisioning new lives liberated from the institution, and walking with them as they entered their new lives and began to craft a more positive future.

Betsy served as Executive Director of Keystone Human Services’ Lancaster office for 13 years, designing and directing supports for adults and children with developmental disabilities and/or mental disorders. She has assisted hundreds of people to leave institutions and establish themselves as valued and contributing members of their communities. Equally important, she has been involved with the closure of several large government institutions, and she established the use of person‐centered processes to assist people to gain a vision of full, rich, community lives. Betsy led Keystone in gaining a reputation for successfully supporting people who many others had given up on, and has mentored a great number of passionate change agents to carry on this work.

Betsy has worked extensively with the ideas of Normalization and Social Role Valorization (SRV), and provides training and consultation both nationally and internationally. She is fully accredited by the North American Social Role Valorization Council as a senior trainer of SRV. She has taught SRV and PASSING in Canada, across the United States, Ireland, the UK, Holland, Turkey, Azerbaijan, Romania, and the Republic of Moldova. She studied under the mentorship of Dr. Wolf Wolfensberger, the developer and foremost proponent of Social Role Valorization, and has, in turn, mentored and supported a generation of people committed to personal human service to others. She remains closely connected to people who are vulnerable, and holds particular interest in the historical treatment of people with disabilities.

She began using the tools and techniques of Person Centered Planning in 1992 as a means to move people toward better lives, and has extensively studied and used the work of Beth Mount in Personal Futures Planning and Jack Pearpoint in PATH and MAPS. She has taught Person Centered Planning techniques across North America, and in deinstitutionalization projects in Romania, the Republic of Moldova, and Azerbaijan. She has developed techniques which merge the use of traditional Person Centered Planning with Social Role Valorization and Model Coherency, increasing the likelihood that such processes will involve identifying and meeting true needs, as well as incorporating the use of valued social roles. In 2013, she co-wrote the implementation plan for best practice in Person Centered Planning and positive behavior support for the class action settlement agreement Jensen v State of Minnesota, and has extensively evaluated current practice in this area for the federal court monitor.

She also develops material and teaches on many topics beyond SRV and Person Centered Planning, including Hospitality, American Eugenics, Moral Treatment, Organizational Values in Action, and many other areas. She leads the Keystone Institute in their work of developing top quality workshops and events relating to not only what their work is all about, but why it really matters.

Betsy divides her time equally between India and the US. She can be contacted at eneuville @ keystonehumanservices.org.

Pamela Seetoo, Associate Director
Portrait Pamela Seeto
Pam has worked to assist people to live rich, full community lives for over 25 years. Over the course of her life’s work, she has assisted people to leave institutions and establish themselves in their communities, supported children and families within foster care and host home programs, provided service leadership and focused on values-based education and facilitation. Since 2005, Pam has directed her work toward educating others about the effects of social devaluation of vulnerable populations. She facilitates many presentations at a variety of SRV and related workshops, leads small group learning and has been a team leader at PASSING events. She develops and organizes an extraordinary employee development program for the Keystone Institute and serves as a mentor and role model to many others. She has a strong interest in preserving and safeguarding the personal histories of vulnerable people and has developed workshops around this topic. Pam has been accredited as an SRV teacher by the North American Social Role Valorization Council.
Pam can be contacted at pseetoo @ keystonehumanservices.org.
Matthew Nguyen
Portrait Matthew Nguyen
Matt joined the Keystone Institute in 2016. As our newest team member, he brings over 17 years’ experience supporting people with intellectual disabilities, developing services for individual people and successfully managing individualized programs and services. He began studying and using Social Role Valorization during his early years working at Keystone, and has worked to implement the ideas in the lives of people he has supported. Matt is committed to leading by example and has used his organizational leadership experience to influence others to learn about and apply the ideas of SRV. He believes that engaging in personal human services enriches service workers, leaders and the vulnerable people they serve.
Matt can be contacted at mnguyen @ keystonehumanservices.org.
Elisa Parmer
Elisa Parmer is our newest faculty member, joining the Keystone Institute part time in 2017. She has been providing direct support to vulnerable people for nearly a decade, focusing that work on assisting people to grow into valued roles and create positive change, one person at a time.
Elisa has led groups and presented at several Social Role Valorization (SRV) and related workshops and has mentored many colleagues in their knowledge and implementation of SRV. Elisa has a strong desire to bring families and direct support staff together to cultivate strong, collaborative relationships.
She can be reached at eparmer @ keystonehumanservices.org.