Keystone Human Services Mental Health Services has a rich history of honoring the cultural values, beliefs, traditions and behaviors of the persons we serve and of developing the cultural awareness of our staff. We are committed to delivering services in a manner that demonstrates cultural competency.

As a basis for our cultural competency practices, we follow the Principles of Multicultural Psychiatric Rehabilitation Services (PDF, opens new window) of the United States Psychiatric Rehabilitation Association (USPRA). These principles focus on the delivery of services and supports in a culturally competent manner which incorporates a person's culture as an integral part of recovery:

  • Recognize that culture is a central part of recovery
  • Engage professionals in the on-going development of cultural competencies
  • Recognize that a person's worldview, ethnicity and culture influence thought patterns and behaviors
  • Mitigate the effects of discrimination associated with barriers to resources and opportunities
  • Approach services and supports for all cultures based on strengths and wellness
  • Respect others by accepting their cultural values and beliefs
  • Accept that solutions to any problem come from the individuals, their families and their culture
  • Provide interventions that accommodate cultural beliefs, values, traditions and behaviors
  • Promote positive inter-group relationships

Cultural competency is an important part of providing quality services, and Mental Health Services offers training opportunities for employees to develop their cultural competency skills. Other trainings are available through collaboration with the Keystone Institute and through participation in Partners Reaching to Improve Multicultural Effectiveness (PRIME).

Mental Health Services currently has four individuals who have completed the three-year PRIME training program offered in collaboration with the Office of Mental Health and Substance Abuse Services (OMHSAS). These individuals are now trainers who offer a bi-annual training, When Culture and Communication Meet.

Mental Health Services also has a Cultural Competency Awareness work group. This group is working to assess and develop a plan to increase the competencies and skills of employees and the people we serve by sharing various rich cultural traditions and practices.