The work of being in service to others is some of the most important labor if we are to realize a more just world where all people have value and are able to offer their gifts.

Society today is complex, perplexing, and uncertain; placing vulnerable people in jeopardy, and making it increasingly important that our work be done with abiding commitment, deep passion, great discernment and careful action. It requires us to think deeply about social dynamics, the role of helper, and the obligations we have to each other.

Keystone Human Services founded the Keystone Institute over 20 years ago to preserve, teach, and share the values, beliefs, and core principles held within its vision. The Keystone Institute provides education, consultation, learning resources and various opportunities for exploration around some of the most important questions surrounding the work of being of service to vulnerable people in our society today. It isn’t enough that our workforce is well prepared to do the work they have chosen, the workforce must also understand why the work is so important.  Our hope is that people associated with Keystone engage deeply in a process of discovery as they explore how to truly be of service to another human being.  In this exciting learning process, we have found that the people we support benefit immeasurably, but in that change process we often find that we, too, have changed and grown, as has the society we live in.

We can change direction and together create a world that is safer for the most vulnerable among us, and for all of us.  In 2020 we look forward to using all of our capacities together, to think and reflect, to grow, change, and learn, and to create that better future.

 

“We are now faced with the fact that tomorrow is today. We are confronted with the fierce urgency of now. In this unfolding conundrum of life and history, there ‘is’ such a thing as being too late. This is no time for apathy or complacency. This is a time for vigorous and positive action.”

—Martin Luther King Jr.

Implementation Coaching Projects

With the intent of deepening and strengthening all of us together and our work, the Keystone Institute offers Implementation Coaching Projects focused on building the core of our workforce in common values, assisting teams to implement good supports, and sharing the successes and challenges of our work.

Implementation Coaching Initiatives are project-based. Specific teams and work groups receive assistance and coaching to move forward in forging connections with people they serve in their local communities with typical people in valued roles. Keystone Institute staff offers mentoring and teaching support in community mapping, person centered methods, and of course, Social Role Valorization in individualized and integrated ways.

Keystone Institute faculty, and many of the organization’s SRV and person-centered practice leaders participate in these projects as mentors, coaches, and facilitators. Implementation projects are designed in tandem with regional and agency leadership, and the Keystone Institute supports multiple implementation efforts for work teams within various regions and areas.

Work teams interested in pursuing such implementation projects should discuss them with your leadership and contact Pamela Seetoo at pseetoo @ keystonehumanservices.org for more information.

“The gap between knowing and doing is only bridged by the human heart.”

—Margaret J. Wheatley

Keystone Institute Resource Library

Keystone Institute has an extensive library of books, videos, and periodicals on topics related to disability, community, Social Role Valorization and person-centered planning, including some hard-to-find titles, many historically important authors, and popular films. We are constantly acquiring new and interesting materials.

We would love to help connect you with the resources you need. Keystone Institute faculty can make recommendations if you have a specific area you are researching. You can borrow items by visiting our office at 3700 Vartan Way in Harrisburg, PA. We will also loan books through the mail. Please contact us to make use of the library.

Jump to calendar and events registration

The Power of Roles

This workshop gives participants a practical introduction to the principles of Social Role Valorization. Through a combination of multimedia presentation and small group discussion, participants will learn about the phenomenon of social devaluation. This event includes discussion of how people with disabilities and other devalued groups have been systematically hurt and harmed by society, and what the impact of that devaluation has been. Participants will also learn about ways to help people have better lives by supporting them to achieve positive valued social roles. We will discuss practical strategies to make this a reality for the people you support.

*Additional dates have been scheduled in many agency regional locations. Please check with your Education Manager for dates in your area.

January 9, March 12, May 14, July 16, September 10, November 12
9am–4:30pm
Keystone Human Services
3700 Vartan Way, Harrisburg, PA 17110
2nd Floor Education Room

Introduction to Social Role Valorization

This is an intensive workshop that presents the idea of assisting people with disabilities and other devalued conditions to have positive social roles as a productive and helpful response to wounding life experiences. People wishing to understand the life experiences of people they support and the implications of those life experiences, and who are committed to the work of making life better for them, are encouraged to attend. This foundational material is essential to those wishing to serve others in meaningful ways, and who are impassioned to make a difference in the lives of others. Many participants experience the learning within this event as the most helpful, inspiring, and clarifying body of knowledge they have been exposed to in their professional development, and it assists in long-term understanding and a focus on being of service to others in ways that matter. The workshop includes multi-media presentations, small and large group reflection and discussion, and resource materials.

March 31, April 1 & 2, 2020
8:30am–6:30pm, 8:30am–6:30pm, 8:30am–4:30pm
Keystone Human Services
3700 Vartan Way, Harrisburg PA 17110
June 22–24, 2020
8:30am–6:30pm, 8:30am–6:30pm, 8:30am–4:30pm
Millersville University
Millersville, PA
September 22–24, 2020
8:30am–6:30pm, 8:30am–6:30pm, 8:30am–4:30pm
Bongiorno Conference Center
430 Union Hall Rd., Carlisle, PA

“Education must not simply teach work,
it must teach life.”

—W.E.B. Dubois

Introduction to PASSING

This five day workshop is for those who are interested in deepening their knowledge about the principles of Social Role Valorization. The workshop involves learning to use the PASSING assessment tool, which looks at the realities of Social Role Valorization in practice. It emphasizes the impact of services on the lives of the people being served, and provides an opportunity to craft a vision of a good service. The tool also offers a foundation from which to design relevant and effective support, service and advocacy, and assists in assessing service quality. The work of PASSING is done in teams, visiting both a residential and a "day" service, meeting the people being served, and conducting interviews with service administrators. The workshop involves extensive personal reflection and analysis, group conciliation and thought provoking discussion. The week's work is conducted under the guidance of an experienced team leader.

* Prior attendance at a three-day Introduction to Social Role Valorization workshop is required to register for this event.

October 12–16, 2020
5 days, late nights, overnight stays
Location TBD

The Challenge of Being a Good Server When That is Not Made Easy: Presented by Susan Thomas

Join the Keystone Institute for this exciting opportunity to learn from Susan Thomas, co-author of PASSING and teacher, leader and mentor to countless students and implementers of SRV for decades.  

Direct Service is where the "rubber meets the road": it is where the needs of people enrolled in human services of various types get addressed. But the realities of direct service work can get lost in all the other things that surround and impinge on direct service, such as laws, rules, regulations, family concerns and demands, and so on. This workshop is an opportunity for direct human service workers and those who supervise them to reflect on the challenge of trying to be a good server to people in need when, for all sorts of reasons, that is not easy to do.

March 4, 2020
Dixon University Center
2986 N. 2nd St., Harrisburg, PA

Community & Culture: A Two Day Reflective Retreat, Part of the Best Part of Me Series

This retreat series includes four experiential workshops; each workshop focuses on exploring our work in human services, what our contributions are, and what we get from the opportunity to serve others. All jobs that support people are important, be they in direct service or of an administrative nature providing essential support to the people doing hands-on work. Additionally, each of us is at a different place in our commitment to the work that we do. This workshop series can help to define and reaffirm that commitment. 

Community and Culture provides a forum for addressing assumptions and attitudes around the work we do. What is our role in society’s evolving understanding of differences between people, their abilities and contributions? What effect can we have on future generations? Held in a beautiful wooded retreat setting, participants are encouraged, though not required, to spend the night.

April 29 & 30, 2020
9am–5pm; 9am–2pm
Camp Hebron Retreat Center
957 Camp Hebron Road, Halifax, PA

Pathways to the Good Life

Valued roles are the pathway to the good things in life; things like acceptance and belonging, abiding relationships, a positive self-image, opportunity and experience, growth and learning. For many devalued people, the forces of social devaluation prevent them from having access to valued roles as well as the "good life."

This workshop explores the importance of helping people fill valued roles in the face of vulnerability. Several tools (relationship mapping, personal profile development, culturally valued analogue, and a vision of valued roles) are offered to participants via short presentations, followed by facilitated small group work to use the ideas and craft a plan to move forward in the life of one person. Each prepares for the work ahead of time by learning about one person they serve or know, with permission, and brings that knowledge to fully participate in an action planning process. Come prepared to think and plan on behalf of someone you support– or better yet, come as a team ready to create change together!

May 18 & 19, 2020
9am–5pm each day
University of Delaware
Clayton Hall Building
Newark, Delaware

Cross Cultural Journeys: Possibilities and Perils in Exporting SRV

Social Role Valorization was developed and discovered in western countries, as a part of the zeitgeist that was "de-institutionalization" and its aftermath. In fact, it was said that Normalization, the predecessor theory to SRV, "broke the backs of the institutions."

Even in western countries where a community of practice in SRV was not explicitly developed, the ideas infused though other thought bodies, such as inclusive education, supported employment, person-centered thinking, asset-based community development, and many other big ideas.

Join KHSI staff from the US, India, and the Republic of Moldova to discuss the introduction of these ideas in Eastern Europe and the global South, and the outcomes. Learn about the ways that "culture savvy" SRV is certainly an elegant theory, and one that contain many universalities. Engage with us about the pitfalls and perils of westerners introducing these ideas, and the challenges of leadership development. Our work at KHSI in these two countries has led to emerging SRV communities in Romania, Azerbaijan, Bangladesh and more. What are the implications of this? Join Genevieve Fitzgibbon (KHSI), Betsy Neuville (Keystone Institute India), Geeta Mondol (Keystone Institute India), and Oksana Costandaki (Keystone Moldova) to learn about our international change agentry work and discuss what it all means.

August 18, 2020
9am–12 noon with lunch and informal discussion to follow
Pre-requisite SRV grads

Exploring the Places and Spaces Where Community Happens: A Workshop on Community Mapping Keystone Human Services

How can we make connections to places, associations and opportunities that will give the people we support a chance to participate and contribute their gifts, talents and passions?

We teach and talk a lot in our work about helping vulnerable people get involved in their communities, yet many of us are unsure how to proceed in our own lives, much less in the lives of others. We invite you to explore community with us in an experiential fashion, using a process of discovery called community mapping. Where does community life take place? Where are the places that people gather together? How can we join in authentically, and assist others to do so as well? Most importantly, how might life change if we are successful?

This two day event takes an in-depth look at what is involved in Community Mapping and have an opportunity to experience it for yourself — be prepared to explore, research, travel the neighborhood, and talk to others — the first step in understanding where people can offer their gifts is learning the paths and places that already exist, and that others have traveled.

September 15 & October 8, 2020 (Two-Session Series)
8:30am–1pm each day
Keystone Human Services
Sunbury, PA

SRV Study Groups

For those who have completed a 28 hour Social Role Valorization Course, study groups provide an excellent opportunity to meet other SRV graduates, share ideas about implementation, practice analysis using the ideas, and develop knowledge through personal, participatory, and community learning. We will host the study groups at regional offices and via polycom to make them more accessible to SRV graduates across the many parts of the organization.

This year, the focus of our study groups will be on the application of SRV across many different fields, particularly those where the ideas have been less recognized and utilized. Why have these universal ideas not been embraced more fully in fields apart from disability and mental health? What are the barriers? How are they applicable to certain other fields like the criminal justice system, immigration,  elder care and others, and how might they be more fully known and applied across services and supports to all marginalized people? We will dig deep, study broadly and reach out to many others in the SRV community to help us consider these questions and many others as they relate broadly and to specific fields and services.

 

SRV Study Group Series Opening The Application of SRV in Multiple Fields

March 3, 2020
9am–1:30pm

Dixon University Center
2986 N. 2nd St., Harrisburg, PA

The SRV Study Group series will begin with a presentation and discussion led by Susan Thomas, Dr. Wolfensberger's closest colleague, and co-author of Passing and many other publications. Susan has worked for many years in voluntary, informal support to people with disabilities and to people who are poor and homeless. She has thought and studied much about this topic, and will lay a firm foundation to begin this year of exploration and learning.


SRV Study Group Session II The Golden Years: SRV Use in Our Elder Years

Keystone Human Services
3700 Vartan Way, Harrisburg, PA and via polycom

April 9, 2020
10am–12pm

Facilitators: Sandi Slezak, Keystone Human Services & Hannah Spiegel, Lancaster Co Office of Aging
Special Contributor: Jane Sherwin, Sherwin & Associates, Queensland, Australia


SRV Study Group Session III Fostering Good Lives: SRV implications in Child Welfare Services

Keystone Human Services
3700 Vartan Way, Harrisburg, PA and via polycom

May 13, 2020
10am–12pm

Facilitators: Pam Seetoo & Matt Nguyen, Keystone Institute
Special Contributor: Raymond Lemay, Ontario, Canada


SRV Study Group Session IV School Days: Stacking the Deck in Early Childhood Education

Keystone Human Services
3700 Vartan Way, Harrisburg, PA and via polycom

June 30, 2020
10am–12pm

Facilitator: Susan Rowell, Keystone Human Services
Special Contributor: Kathy Hooker, former Director for KHS Early Intervention Programs


SRV Study Group Session V Two Nickels to Rub Together: Understanding Poverty through an SRV Lens

Keystone Human Services
3700 Vartan Way, Harrisburg, PA and via polycom

August 6, 2020
10am–12pm

Facilitator: Stacy Buchman, Keystone Autism Services
Special Contributor: Jo Massarelli, SRV Implementation Project, Worcester, MA


SRV Study Group Session VI (In)Visible Walls: SRV and Immigration

Keystone Institute
3700 Vartan Way, Harrisburg, PA 17110
and via polycom

October 29, 2020
10am–12pm

Facilitators: Elisa Parmer, Keystone Institute & Michelle Sultan, Keystone Human Services
Special Contributors: Darcy Elks, West Chester, PA


SRV Study Group Session VII Criminal Mindsets: SRV and the Criminal Justice System

Keystone Human Services
3700 Vartan Way, Harrisburg, PA and via polycom

December 3, 2020
10am–12pm

Facilitator: Brenda Bryant, Key Human Services
Special Contributor: Marc Tumeinski, SRV Implementation Project, Worcester, MA

2020 Keystone Institute Events Calendar

Please note: Meetings/workshops marked with an Exclamation point either have pre-requisites or require prior approval for attendance.

January

S M T W T F S
1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30 31
= Regular event = Pre-requisite or prior approval required = SRV Study Group

January 9
The Power of Roles
Keystone Human Services
3700 Vartan Way, Harrisburg, PA 17110
2nd Floor Education Room
9am–4:30pm

February

No events are scheduled for this month.

March

S M T W T F S
1 2 3 4 5 6 7
8 9 10 11 12 13 14
15 16 17 18 19 20 21
22 23 24 25 26 27 28
29 30 31
= Regular event = Pre-requisite or prior approval required = SRV Study Group

March 3
SRV Study Group Series Opening
The Application of SRV in Other Fields with Susan Thomas
Dixon University Center
2986 N. 2nd St., Harrisburg, PA
9am–1:30pm
Register
March 4
The Challenge of Being a Good Server When That is Not Made Easy: Presented by Susan Thomas
Dixon University Center
2986 N. 2nd St., Harrisburg, PA
9am–1:30pm
Register
March 12
The Power of Roles
Keystone Human Services
3700 Vartan Way, Harrisburg, PA 17110
2nd Floor Education Room
9am–4:30pm
Register
March 31
Introduction to Social Role Valorization
Keystone Human Services
3700 Vartan Way, Harrisburg PA 17110
8:30am–6:30pm
Register

April

S M T W T F S
1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30
= Regular event = Pre-requisite or prior approval required = SRV Study Group

April 1
Introduction to Social Role Valorization
Keystone Human Services
3700 Vartan Way, Harrisburg PA 17110
8:30am–6:30pm
Register
April 2
Introduction to Social Role Valorization
Keystone Human Services
3700 Vartan Way, Harrisburg PA 17110
8:30am–4:30pm
Register
April 9
SRV Study Group Session II
The Golden Years: SRV Use in Our Elder Years
Keystone Human Services
3700 Vartan Way, Harrisburg, PA and via polycom
10am–12pm
Register
April 29 & 30
Community & Culture: A Two Day Reflective Retreat, Part of the Best Part of Me Series
Camp Hebron Retreat Center
957 Camp Hebron Road, Halifax, PA
9am–5pm, 9am–2pm
Register

May

S M T W T F S
1 2
3 4 5 6 7 8 9
10 11 12 13 14 15 16
17 18 19 20 21 22 23
24 25 26 27 28 29 30
31
= Regular event = Pre-requisite or prior approval required = SRV Study Group

May 13
SRV Study Group Session III
Fostering Good Lives: SRV implications in Child Welfare Services
Keystone Human Services
3700 Vartan Way, Harrisburg, PA and via polycom
10am–12pm
Register
May 14
The Power of Roles
Keystone Human Services
3700 Vartan Way, Harrisburg, PA 17110
2nd Floor Education Room
9am–4:30pm
Register
May 18 & 19
Pathways to the Good Life
University of Delaware
Clayton Hall Building
Newark, Delaware
9am–5pm each day
Register

June

S M T W T F S
1 2 3 4 5 6
7 8 9 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28 29 30
= Regular event = Pre-requisite or prior approval required = SRV Study Group

June 22–24
Introduction to Social Role Valorization
Millersville University
Millersville, PA
8:30am–6:30pm, 8:30am–6:30pm, 8:30am–4:30pm
Register
June 30
SRV Study Group Session IV
School Days: Stacking the Deck in Early Childhood Education
Keystone Human Services
3700 Vartan Way, Harrisburg, PA and via polycom
10am–12pm
Register

July

S M T W T F S
1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30 31
= Regular event = Pre-requisite or prior approval required = SRV Study Group

July 16
The Power of Roles
Keystone Human Services
3700 Vartan Way, Harrisburg, PA 17110
2nd Floor Education Room
9am–4:30pm
Click here to register

August

S M T W T F S
1
2 3 4 5 6 7 8
9 10 11 12 13 14 15
16 17 18 19 20 21 22
23 24 25 26 27 28 29
30 31
= Regular event = Pre-requisite or prior approval required = SRV Study Group

August 6
SRV Study Group Session V
Two Nickels to Rub Together: Understanding Poverty through an SRV Lens
Keystone Human Services
3700 Vartan Way, Harrisburg, PA and via polycom
10am–12pm
Register
August 18
Cross Cultural Journeys: Possibilities and Perils in Exporting SRV
9am–12 noon with lunch and informal discussion to follow
Pre-requisite: SRV grads
Register

September

S M T W T F S
1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30
= Regular event = Pre-requisite or prior approval required = SRV Study Group

September 10
The Power of Roles
Keystone Human Services
3700 Vartan Way, Harrisburg, PA 17110
2nd Floor Education Room
9am–4:30pm
Register
September 15 & October 8 (Two-session series)
Exploring the Places and Spaces Where Community Happens: A Workshop on Community Mapping
Keystone Human Services
Sunbury, PA
8:30am–1pm each day
Register
September 22–24
Introduction to Social Role Valorization
Bongiorno Conference Center
430 Union Hall Rd., Carlisle, PA
8:30am–6:30pm, 8:30am–6:30pm, 8:30am–4:30pm
Register

October

S M T W T F S
1 2 3
4 5 6 7 8 9 10
11 12 13 14 15 16 17
18 19 20 21 22 23 24
25 26 27 28 29 30 31
= Regular event = Pre-requisite or prior approval required = SRV Study Group

September 15 & October 8 (Two-session series)
Exploring the Places and Spaces Where Community Happens: A Workshop on Community Mapping
Keystone Human Services
Sunbury, PA
8:30am–1pm each day
Register
October 12–16
Introduction to PASSING
Location TBD
5 days, late nights, overnight stays
Register
October 29
SRV Study Group VI
(In)Visible Walls: SRV and Immigration
Keystone Human Services
3700 Vartan Way, Harrisburg, PA and via polycom
10am–12pm
Register

November

S M T W T F S
1 2 3 4 5 6 7
8 9 10 11 12 13 14
15 16 17 18 19 20 21
22 23 24 25 26 27 28
29 30
= Regular event = Pre-requisite or prior approval required = SRV Study Group

November 12
The Power of Roles
Keystone Human Services
3700 Vartan Way, Harrisburg, PA 17110
2nd Floor Education Room
9am–4:30pm
Register

December

S M T W T F S
1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30 31
= Regular event = Pre-requisite or prior approval required = SRV Study Group

December 3
SRV Study Group VII
Criminal Mindsets: SRV and the Criminal Justice System
Keystone Human Services
3700 Vartan Way, Harrisburg, PA and via polycom
10am–12pm
Register

Workshop Locations

  • Bongiorno Conference Center
    430 Union Hall Rd., Carlisle, PA
  • Camp Hebron Retreat Center
    957 Camp Hebron Road, Halifax, PA
  • Dixon University Center
    2986 N. 2nd St., Harrisburg, PA
  • Keystone Human Services
    3700 Vartan Way, Harrisburg PA 17110
  • Keystone Human Services
    3700 Vartan Way, Harrisburg, PA 17110
    2nd Floor Education Room
  • Keystone Human Services
    3700 Vartan Way, Harrisburg, PA and via polycom
  • Keystone Human Services
    Sunbury, PA
  • Keystone Institute
    3700 Vartan Way, Harrisburg PA
  • Keystone Institute
    3700 Vartan Way, Harrisburg, PA 17110
    2nd Floor Education Room
  • Keystone Institute
    3700 Vartan Way, Harrisburg, PA 17110
    and via polycom
  • Millersville University
    Millersville, PA
  • University of Delaware
    Clayton Hall Building
    Newark, Delaware

Keystone Institute Faculty

Elizabeth Neuville, Executive Director
Elizabeth Neuville, Executive Director portrait

Betsy has served as Executive Director of The Keystone Institute for well over a decade. She has over 25 years’ experience within Keystone as a human service worker, administrator, agency director, evaluator, educator and personal advocate. She has extensive experience designing and developing supports for extremely vulnerable people and has developed regionally recognized leadership teams, meaningful quality measurements and extraordinary employee development programs.

She served for many years as the Executive Director of Keystone Human Services of Lancaster, where she designed and directed supports for adults and children experiencing developmental disabilities and/or mental disorders. During this time, she assisted over 200 people in leaving institutions and establishing themselves as valued and contributing members of their communities. She has been deeply involved with the closure of several large institutions in the US and abroad and established the use of person-centered processes to assist people in realizing a full, rich community life. Betsy has worked extensively with the ideas of Normalization and Social Role Valorization and provides a great deal of training and consultation nationally and internationally. She has worked in de-institutionalization and community-based service development projects in many places, with an emphasis on Eastern Europe and current intensive work in India. Betsy is accredited by the North American Social Role Valorization Council as a trainer of SRV.

Pamela Seetoo, Associate Director
Pamela Seeto portrait

Pam has worked to assist people to live rich, full community lives for over 25 years. Over the course of her life’s work, she has assisted people to leave institutions and establish themselves in their communities, supported children and families within foster care and host home programs, provided service leadership and focused on values-based education and facilitation. Since 2005, Pam has directed her work toward educating others about the effects of social devaluation of vulnerable populations. She facilitates many presentations at a variety of SRV and related workshops, leads small group learning and has been a team leader at PASSING events. She develops and organizes an extraordinary employee development program for the Keystone Institute and serves as a mentor and role model to many others. She has a strong interest in preserving and safeguarding the personal histories of vulnerable people and has developed workshops around this topic. Pam has been accredited as an SRV teacher by the North American Social Role Valorization Council.

Matthew Nguyen
Matthew Nguyen portrait

Matt joined the Keystone Institute in 2016 brining over 17 years’ experience supporting people with intellectual disabilities, developing services for individual people and successfully managing individualized programs and services. He began studying and using Social Role Valorization during his early years working at Keystone, and has worked to implement the ideas in the lives of people he has supported. Matt is committed to leading by example and has used his organizational leadership experience to influence others to learn about and apply the ideas of SRV. He believes that engaging in personal human services enriches service workers, leaders and the vulnerable people they serve.

Elisa Parmer
Elisa Parmer portrait

Elisa is our newest faculty member, joining the Keystone Institute in 2017. She has been providing direct support to vulnerable people for nearly a decade and focusing that work on assisting people to grow into valued roles and create positive change, one person at a time. Elisa has group led and presented at several SRV and related workshops and has mentored many colleagues in their knowledge and implementation of SRV. Elisa has a strong desire to bring families and direct support staff together to cultivate strong, collaborative relationships.


View Registration Guidelines