The work of being in service to others is some of the most important labor if we are to realize a more just world where all people have value and are able to offer their gifts.

Society today is complex, perplexing, and uncertain, placing vulnerable people in jeopardy and making it increasingly important that our work be done with abiding commitment, deep passion, great discernment, and careful action. It requires us to think deeply about social dynamics, the role of helper, and the obligations we have to each other.

Keystone Human Services founded the Keystone Institute over 20 years ago to preserve, teach, and share the values, beliefs, and core principles held within its vision. The Keystone Institute provides education, consultation, learning resources, and various opportunities for exploration around some of the most important questions surrounding the work of being of service to vulnerable people in our society today. It isn’t enough that our workforce is well prepared to do the work they have chosen; the workforce must also understand why the work is so important. Our hope is that people associated with Keystone engage deeply in a process of discovery as they explore how to be of service to another human being. In this exciting learning process, we have found that the people we support benefit immeasurably, but in that change process, we often find that we, too, have changed and grown, as has the society we live in.

We can change direction and together create a world that is safer for the most vulnerable among us and for all of us. We look forward to using all of our capacities together to think and reflect, grow, change, and learn, and create that better future.

“We are now faced with the fact that tomorrow is today. We are confronted with the fierce urgency of now. In this unfolding conundrum of life and history, there ‘is’ such a thing as being too late. This is no time for apathy or complacency. This is a time for vigorous and positive action.”

—Martin Luther King Jr.

Implementation Coaching Projects

The Keystone Institute offers Implementation Coaching Projects focused on building the core of our workforce in common values, assisting teams to implement good supports, and sharing the successes and challenges of our work.

Implementation Coaching Initiatives are project-based. Specific teams and workgroups receive assistance and coaching to move forward in forging connections between people they serve in their local communities with typical people in valued roles. Keystone Institute staff offer mentoring and teaching support in community mapping, person-centered methods, and Social Role Valorization in individualized and integrated ways.

Keystone Institute faculty and many of the organization’s SRV and person-centered practice leaders participate in these projects as mentors, coaches, and facilitators. Implementation projects are designed in tandem with regional and agency leadership within various regions and areas.

Work teams interested in pursuing implementation projects should discuss them with regional leadership and contact Pamela Seetoo at pseetoo @ khs.org for more information.

“The gap between knowing and doing is only bridged by the human heart.”

—Margaret J. Wheatley

Keystone Institute Resource Library

Keystone Institute has an extensive library of books, videos, and periodicals on topics related to disability, community, Social Role Valorization and person-centered planning, including some hard-to-find titles, many historically important authors, and popular films. We are constantly acquiring new and interesting materials.

We would love to help connect you with the resources you need. Keystone Institute faculty can make recommendations if you have a specific area you are researching. You can borrow items by visiting our office at 3700 Vartan Way in Harrisburg, PA. We will also loan books through the mail. Please contact us to make use of the library.

Jump to calendar and events registration

The Comforts of Home: Exploring Valued Roles as a Source of Peace and Place During Calm and Crisis

For many of us, home is a springboard for going out into the world with our best foot forward. It is a place of rest, refreshment, identity and meaningful relationships. In these most recent times of pandemic and crisis, home as an extension and expression of who we are, as a place of solace, comfort and safety, as a place to explore new things; becomes more important, and even critical for our well- being.

We know there are many barriers to this experience of true home for people living in formal human service settings. And, because so much of our work revolves around supporting people at home, we have a high obligation and vast opportunities to offer people home in its truest form. While spending increased amounts of time at home and adhering to necessary physical and social distancing procedures have been difficult, most notably for people already experiencing lots of isolation and segregation, we can use this time to focus on what authentic home has to offer the people we serve, and how valued roles in and around home can serve as a source of comfort, peace and place.

Join the Keystone Institute as we explore some of the obstacles to creating home in a formal service setting and how changes in home life have impacted people during the pandemic. We will also offer some practical tools and strategies for supporting people to have access to the good things that home and valued roles in and around home, have to offer.

February 10, 2021
10:00am–12:00pm
Held on Zoom

Providing Medical Safeguards to Vulnerable People: An Issue of Life and Death

Medical settings can have great potential to heal, and frightening potential to cause harm. The dynamics of social devaluation, negative role casting and societal unconsciousness leave vulnerable people at grave risk of receiving poor, inadequate, or no health care; meaning strong advocacy and informed support are necessary to protect and safeguard people’s health and even their very lives. In this workshop taught by Genia Stephen, consultant, podcast host, and founder of Good Things of Life, participants will gain a deeper appreciation for the vulnerability people with disabilities face in medical settings, consider their role and duty to keep vulnerable people safe, and learn and develop practical strategies for doing so.

As a mother of a child with medical impairments, a midwife, and medical advocate, Genia Stephen has spent decades understanding, studying and practicing medical safeguards from an SRV perspective and lending her experience and knowledge to assist families and support workers to develop a high level of consciousness and practical skills that will keep people safe, healthy and thriving in medical settings, and in all aspects of life. She lives in Ontario Canada and is currently completing her Master of Science degree in Evidence-Based Health Care at the University of Oxford.

February 18, 2021
9:00am–12:30pm

“Education must not simply teach work,
it must teach life.”

—W.E.B. Dubois

Principles of Teaching for Everyday Life: A Three Part Series on Competency Development

Human beings have vastly more growth potential than is realized by most people, and this is especially true for people with disabilities. We’re all hard-wired to contribute – seeing purpose in our efforts and doing things for others. All too often people with disabilities are denied the powerful and innate joy of contributing to others, finding themselves continually on the receiving end of assistance. In authentically supporting people to a more meaningful life, we have an obligation to help people develop relevant skills and abilities that will serve as a pathway to valued social roles and access to the good things of life. Knowing what to do and having ways to contribute is what makes valued social roles authentic. This three part series will focus on why developing competencies is so important, strategies for developing our own teaching competencies, and an opportunity to put the learning into practice.

Join the Keystone Institute as we welcome Milton Tyree to lead us through this learning series. Milton Tyree has 40 years of experience in the design, development and provision of supports and services centered on people with disabilities having access to valued aspects of everyday life. A particular area of interest has been the ongoing struggle around people with disabilities having good employment. His work for the University of Kentucky’s Human Development Institute focuses on supported employment leadership development. Milt also consults with congregational members and clergy about benefits of inclusive faith communities.

March 3, 4, & 17, 2021
8:30am–1:00pm each day
Presented via Zoom
Includes some independent experiential work in between sessions

Distance Introduction to SRV

The Introduction to Social Role Valorization is an intensive workshop which presents the idea of assisting people with disabilities and other devalued conditions to have positive social roles as a productive and helpful response to wounding life experiences. Social Role Valorization is a comprehensive theory which provides insights as to why certain groups of people become devalued in society, what life experiences are likely to befall people once they have become devalued in the eyes of others, why valued social roles are a powerful response in combatting the negative life experiences, and ten essential themes which can guide implementers in pursuing valued social roles by, with, and for those practitioners desire to serve.

This foundational material is essential to those wishing to serve others in meaningful ways, and who are impassioned to make a difference in the lives of others. Many participants experience the learning within this event as the most helpful, inspiring, and clarifying body of knowledge they have been exposed to in their professional development, and it assists in long-term understanding and focus on being of service to others in ways that matter.

The workshop includes pre-recorded as well as live presentations, small and large group live reflection and discussion, online forums and resource materials. Participants should be prepared for significant presentations.

March 22, 23, 24, 29, 30 & 31, 2021
Timeframes listed below

Course Schedule

Week 1

Day 1:
9:00am–12:30pm Live Session
2 hours of Independent Assignments
Day 2:
9:00am–1:30pm Live Session
Independent Assignments
Day 3:
10:00am–4:15pm Combination of Live Session and Independent Assignments

Week 2

Day 4:
10:00am–3:30pm Combination of Live Session and Independent Assignments
Day 5:
10:00am–2:30pm Combination of Live Session and Independent Assignments
Day 6:
9:00am–3:30pm Combination of Live Session and Independent Assignments

Tools for Change: Elements of a Person Centered Planning Process

Person- Centered Supports are designed to overcome inertia, and identify ways to enhance and expand a person’s emerging capacities. This workshop introduces participants to the principles and techniques of Person Centered Planning. We will explore and practice a variety of tools that aid in getting to know a person in a fundamentally different way and how to use the knowledge gained to develop a “One-Page Profile” as well as an action-oriented and capacity building plan for the future.

April 8 & 19, 2021
Two Part Series
9:00am–12:30pm each day
Held via Zoom

Offering Your Gifts Through Service

This workshop explores the potential for connection, contribution and transformation when people decide to commit to each other to make life better. Sometimes being in formal service relationships with vulnerable people can be fraught with limitation, but there is no doubt that there is room to make a difference. Through a series of reflections, guided discussions and facilitated work, this event assists people to think through gifts that they bring to others, the impact that their presence in the lives of vulnerable people has, and the possibilities that lie in the “being there” in real ways for others.

May 5, 2021
9:00am–12:00pm
Held via Zoom

The Road Most Traveled: Using the Culturally Valued Analogue as Your Guide

Social Role Valorization principles contains many “gems” – ideas that have great power and applicability towards making life fuller and richer for those who are at risk of social devaluation. The culturally valued analogue, or CVA, is one such gem. In this workshop, we will explore this idea, applying ourselves to studying the natural pathways as a basis for strategies, methods and tactics used to help people, especially those marginalized, to have valued roles and gain the good things of life. The simple yet potent use of the CVA in all your work toward a better life will help anchor you again and again.

May 19, 2021
9:00am–12:30pm
Held via Zoom

Exploring Program Quality with the PASSING Manual: Structuring Service Settings, Activities, Relationships and Groupings in a Beneficial Way

PASSING is an instrument for evaluating the quality of any human service according to how well it implements Social Role Valorization theory. When we develop an understanding of each of the 42 “SRV lenses” (the ratings) and the four areas of service they assess, the Passing manual itself can help to make SRV theory clear, practical and ‘implementable.’ Furthermore, thinking concretely about each specific rating can also help servers to think in terms of making incremental changes on a range of fronts, rather than becoming overwhelmed about where to start. In this workshop learners will delve deep into a study of the PASSING manual and use it to think about taking steps, big and small, to improve a devalued group or individual’s access to the ‘good things of life.’

Marc Tumeinski, joins us from the SRV Implementation Project in Worcester MA to lead this workshop. Marc worked for many years in supported employment for adults with mental disorders, helping teenagers with impairments to be integrated in their school, and supporting adults with physical and intellectual impairments to have a good home life and to be a valued participant in their neighborhood and larger community. He has taught in the US, Canada, New Zealand, Australia and Japan. Marc studied and presented with Dr. Wolfensberger, and is a member of the North American SRV Council. He blogs regularly on SRV and PASSING at blog.srvip.org (external website) and is the Editor in Chief of The SRV Journal. He is interested in the use of PASSING as a teaching instrument and as an assessment tool, as well as in writing about SRV as a learning and dissemination strategy. Marc’s full bio can be found at www.socialrolevalorization.com (external website).

*Registrants do need to attend all five sessions and there will be some reading of the Passing Manual required in between sessions. Attendance at a three or four SRV workshop is a pre-requisite for this course.

June 1, 2, 4 , 7 & 8, 2021
10:00am–12:00pm each day
Held via Zoom

The Power of Roles

This workshop gives participants a practical introduction to the principles of Social Role Valorization. Through a combination of multimedia presentation and small group discussion, participants will learn about the phenomenon of social devaluation. This event includes discussion of how people with disabilities and other devalued groups have been systematically hurt and harmed by society, and what the impact of that devaluation has been. Participants will also learn about ways to help people have better lives by supporting them to achieve positive valued social roles. We will discuss practical strategies to make this a reality for the people you support.

*This workshop takes place in two parts over two separate days via Zoom. It is necessary to attend both parts to receive credit for this workshop. KHS employees should register for this workshop through Relias*

Workshop Schedule

January 5 & 7, 2021
1:00pm–4:30pm
January 25 & 28, 2021
1:00pm–4:30pm
February 4 & 9, 2021
1:00pm–4:30pm
February 16 & 23, 2021
1:00pm–4:30pm
March 2 & 4, 2021
1:00pm–4:30pm
March 9 & 11, 2021
1:00pm–4:30pm
April 6 & 13, 2021
1:00pm–4:30pm
April 20 & 27, 2021
1:00pm–4:30pm
May 6 & 11, 2021
1:00pm–4:30pm
May 18 & 25, 2021
1:00pm–4:30pm
June 3 & 8, 2021
1:00pm–4:30pm
June 17 & 22, 2021
1:00pm–4:30pm

Documenting Difference: An SRV Study Group Series

This SRV study group series will explore some of the films produced over the past ten years documenting the life experiences of a wide array of people groups facing societal devaluation. This year’s documentary selection will focus on real life stories from children and adults experiencing mental disorder and those living with physical and intellectual impairment. Each study group will incorporate facilitated discussion guided by members of the KHS SRV Leadership Group. Together we will reflect on the life experiences of those being depicted, what relevant SRV themes can be identified, and how what we learn can impact the service each of us provides through our diverse roles within the organization.

*Prior attendance at a full multi-day Introduction to SRV Theory Course is required for each SRV Study Group session, except the first one, which is open to all.

Crip Camp: A DISABILITY REVOLUTION

February 17, 2021
10:00am–12:30pm

In the early 1970s, around the peak of institutionalization in the United States, a group of teenagers with disabilities were attending a summer camp in the Catskills of New York State. Facing the realities of physical and social distanciation, these young campers found solace and vision in one another. Camp Jened served as a meeting ground for some of the most formative activists in the Disability Rights Movement.

Post high school, many of these same campers ventured to Berkeley California where they continued to dream, organize, and do the hard work of deconstructing many of the physical barriers preventing people with disabilities from being integrated and experiencing true citizenship. Please join the Keystone Institute for our screening of Crip Camp: A DISABILITY REVOLUTION. Together we will view the film as well as engage in facilitated discussion around this largely uncelebrated but profound movement in American history.


A Dangerous Son

April 15, 2021
10:00am–12:30pm

It is estimated that 17.1 million children have been diagnosed with a psychiatric disorder, often beginning before the age of 14. The documentary “A Dangerous Son” follows three families of children with significant psychiatric and emotional disorders as they attempt to navigate the limited yet complex systems and processes available in hopes of finding some form of support for their children.

Please join us for the Keystone Institute’s viewing of “A Dangerous Son” where Sue Rowell, Angela Pilarski, and Pamela Seetoo will facilitate discussion, helping us see how wounds such as segregation, physical and social discontinuity, and negative role casting mount and reflect on the response of support systems and families as they struggle to identify effective strategies that will truly meet the children’s most pressing needs and address the powerful impacts of what could be life-long wounding and devaluation.

*Prior attendance at a full multi-day Introduction to SRV Theory Course is required


Unrest

June 24, 2021
10:00am–12:30pm

At the age of 28, Jennifer Brea experienced a mysterious fever leaving her confined to her bed in the midst of pursuing a PhD from Harvard and planning a wedding with her beloved fiancé. In seeking restoration of health, Jennifer was met with disbelief from medical professionals and consistent concern for her mental well-being. Unsatisfied with giving up on the vison she held for her life, Jennifer took to the internet and discovered many others experiencing similar undiagnosed medical conditions.

Please Join the Keystone institute for a viewing of “Unrest” as we watch how, from her bed, Jennifer connects with others around the globe, conducting interviews and curating intimate portraits which celebrate the unique identities of 4 people for whom the stigma of the sick role has become life defining. Victoria Shaw and Elisa Parmer will facilitate reflective discussion about Jennifer’s personal journey to overcome the role of “patient” and experience the good things of life that valued roles have to offer.

*Prior attendance at a full multi-day Introduction to SRV Theory Course is required


Deaf Jam

August 12, 2021
10:00am–12:30pm

In the absence of sound, a deaf teenager, Aneta Brodski, wrestles with the desire to be heard as well as remain true to her own voice. Aneta discovers a new way of expressing herself through spoken word poetry. While many perceive her deafness as a significant obstacle in a culture where poetry is designed to be spoken aloud, Anita channels her impairment as part of her unique identity to craft rhythmic, lyrical, and three dimensional language conveying her distinct view of the world.

Please join the Keystone Institute, as we follow Aneta’s journey as a ‘spoken word poet.’ Kim Riegel and Matthew Nguyen will then lead us in a discussion surrounding how this meaningful role has the potential to open up the door to individuality, collaboration and meaningful relationships.

*Prior attendance at a full multi-day Introduction to SRV Theory Course is required


Healing Voices

October 21, 2021
10:00am–12:30pm

Model Coherency informs us that our fundamental assumptions about people, the world and human nature will drive our actions. These assumptions play out unconsciously and powerfully in the service content that gets provided to devalued people. So many assumptions drive our beliefs about how to address psychiatric disorders; the belief that they are rooted in physiological causes, accompanied by “symptoms” and labeled as “syndromes” is just one set of beliefs that has resulted in massive medication of people with such disorders.

The documentary “Healing Voices” speaks to the historic perceptions behind society’s response to psychological conditions over time and challenges the use of a medical model of care in what is now largely referred to as the field of “mental health.” This film follows 3 men and women with lived experience of a psychiatric condition as they advocate for less medication and more connections to others experiencing auditory and visual hallucinations through a network of “listening spaces”. Join the Keystone Institute for a viewing of the documentary “Healing Voices” followed by facilitated group discussion and analysis with Betsy Neuville, Ellwyn Andres and Matthew Nguyen.

*Prior attendance at a full multi-day Introduction to SRV Theory Course is required


Rising Phoenix

December 16, 2021
10:00am–12:30pm

Sir Ludwig Guttman recognized sport as central to the rehabilitation of people with spinal-cord injuries, and organized the first competition for athletes in wheelchairs which took place during the opening ceremonies of the 1948 London Olympic Games. The term Paralympic had less to do with a physical condition of “paralysis” and more to do with a gaming competition for those with disabilities which would “parallel” the Olympics. Since 1960 the Paralympics have taken place every 4 years, evolving over time to include more disciplines.

Stacy Buchman (KAS), Sandi Slezak (KHS) and Elisa Parmer (KI), will lead us as we view “Rising Phoenix” which unearths the history of a sports movement which has overcome great adversity to defend the humanity of all people. The film follows several Paralympic athletes as they work tirelessly to achieve athletic championship and redefine how disability is perceived on a global scale.

*Prior attendance at a full multi-day Introduction to SRV Theory Course is required

2021 Keystone Institute Events Calendar

January

S M T W T F S
1 2
3 4 5 6 7 8 9
10 11 12 13 14 15 16
17 18 19 20 21 22 23
24 25 26 27 28 29 30
31
= Regular event = Pre-requisite or prior approval required = SRV Study Group

January 5 & 7
The Power of Roles
Held via Zoom
1:00pm–4:30pm
Register
January 25 & 28
The Power of Roles
Held via Zoom
1:00pm–4:30pm
Register

February

S M T W T F S
1 2 3 4 5 6
7 8 9 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28
= Regular event = Pre-requisite or prior approval required = SRV Study Group

February 4 & 9
The Power of Roles
Held via Zoom
1:00pm–4:30pm
Register
February 10
The Comforts of Home: Exploring Valued Roles as a Source of Peace and Place During Calm and Crisis
Held via Zoom
10:00am–12:00pm
Register
February 16 & 23
The Power of Roles
Held via Zoom
1:00pm–4:30pm
Register
February 17
SRV Study Group Series Opening
Crip Camp: A DISABILITY REVOLUTION
Held via Zoom
10:00am–12:30pm
February 18
Providing Medical Safeguards to Vulnerable People: An Issue of Life and Death
9:00am–12:30pm
Register

March

S M T W T F S
1 2 3 4 5 6
7 8 9 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28 29 30 31
= Regular event = Pre-requisite or prior approval required = SRV Study Group

March 2 & 4
The Power of Roles
Held via Zoom
1:00pm–4:30pm
Register
March 3, 4 & 17
Principles of Teaching for Everyday Life: A Three Part Series on Competency Development
Presented via Zoom
8:30am–1:00pm
Register
March 9 & 11
The Power of Roles
Held via Zoom
1:00pm–4:30pm
Register
March 22
Distance Introduction to SRV
9:00am–12:30pm
Register
March 23
Distance Introduction to SRV
9:00am–1:30pm
Register
March 24
Distance Introduction to SRV
10:00am–4:15pm
Register
March 29
Distance Introduction to SRV
10:00am–3:30pm
Register
March 30
Distance Introduction to SRV
10:00am–2:30pm
Register
March 31
Distance Introduction to SRV
9:00am–3:30pm
Register

April

S M T W T F S
1 2 3
4 5 6 7 8 9 10
11 12 13 14 15 16 17
18 19 20 21 22 23 24
25 26 27 28 29 30
= Regular event = Pre-requisite or prior approval required = SRV Study Group

April 6 & 13
The Power of Roles
Held via Zoom
1:00pm–4:30pm
Register
April 8 & 19
Tools for Change: Elements of a Person Centered Planning Process
Two Part Series
Held via Zoom
9:30am–12:30pm
Register
April 15
SRV Study Group Series Opening
A Dangerous Son
Zoom
10:00am–12:30pm
Register
April 20 & 27
The Power of Roles
Held via Zoom
1:00pm–4:30pm
Register

May

S M T W T F S
1
2 3 4 5 6 7 8
9 10 11 12 13 14 15
16 17 18 19 20 21 22
23 24 25 26 27 28 29
30 31
= Regular event = Pre-requisite or prior approval required = SRV Study Group

May 5
Offering Your Gifts Through Service
Held via Zoom
9:00am–12:00pm
Register
May 6 & 11
The Power of Roles
Held via Zoom
1:00pm–4:30pm
Register
May 18 & 25
The Power of Roles
Held via Zoom
1:00pm–4:30pm
Register
May 19
The Road Most Travelled: Using the Culturally Valued Analogue as Your Guide
Held via Zoom
9:00am–12:30pm
Register

June

S M T W T F S
1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30
= Regular event = Pre-requisite or prior approval required = SRV Study Group

June 1, 2, 4, 7 & 8
Exploring Program Quality with the PASSING Manual: Structuring Service Settings, Activities, Relationships and Groupings in a Beneficial Way
Five Sessions
Held via Zoom
10:00am–12:00pm
Register
June 3 & 8
The Power of Roles
Held via Zoom
1:00pm–4:30pm
Register
June 17 & 22
The Power of Roles
Held via Zoom
1:00pm–4:30pm
Register
June 24
SRV Study Group Series Opening
Unrest
Zoom
10:00am–12:30pm
Register

July

No events are scheduled for this month.

August

S M T W T F S
1 2 3 4 5 6 7
8 9 10 11 12 13 14
15 16 17 18 19 20 21
22 23 24 25 26 27 28
29 30 31
= Regular event = Pre-requisite or prior approval required = SRV Study Group

August 12
SRV Study Group Series Opening
Deaf Jam
Vartan 1st Floor Board Room
10:00am–12:30pm
Register

September

No events are scheduled for this month.

October

S M T W T F S
1 2
3 4 5 6 7 8 9
10 11 12 13 14 15 16
17 18 19 20 21 22 23
24 25 26 27 28 29 30
31
= Regular event = Pre-requisite or prior approval required = SRV Study Group

October 21
SRV Study Group Series Opening
Healing Voices
Vartan 2nd Floor Education Room
10:00am–12:30pm
Register

November

No events are scheduled for this month.

December

S M T W T F S
1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30 31
= Regular event = Pre-requisite or prior approval required = SRV Study Group

December 16
SRV Study Group Series Opening
Rising Phoenix
Vartan 2nd Floor Education Room
10:00am–12:30pm
Register

Keystone Institute Faculty

Elizabeth Neuville, Executive Director
Elizabeth Neuville, Executive Director portrait

Betsy has served as Executive Director of The Keystone Institute for well over a decade. She has over 25 years’ experience within Keystone as a human service worker, administrator, agency director, evaluator, educator and personal advocate. She has extensive experience designing and developing supports for extremely vulnerable people and has developed regionally recognized leadership teams, meaningful quality measurements and extraordinary employee development programs.

She served for many years as the Executive Director of Keystone Human Services of Lancaster, where she designed and directed supports for adults and children experiencing developmental disabilities and/or mental disorders. During this time, she assisted over 200 people in leaving institutions and establishing themselves as valued and contributing members of their communities. She has been deeply involved with the closure of several large institutions in the US and abroad and established the use of person-centered processes to assist people in realizing a full, rich community life. Betsy has worked extensively with the ideas of Normalization and Social Role Valorization and provides a great deal of training and consultation nationally and internationally. She has worked in de-institutionalization and community-based service development projects in many places, with an emphasis on Eastern Europe and current intensive work in India. Betsy is accredited by the North American Social Role Valorization Council as a trainer of SRV.

Pamela Seetoo, Associate Director
Pamela Seeto portrait

Pam has worked to assist people to live rich, full community lives for over 25 years. Over the course of her life’s work, she has assisted people to leave institutions and establish themselves in their communities, supported children and families within foster care and host home programs, provided service leadership and focused on values-based education and facilitation. Since 2005, Pam has directed her work toward educating others about the effects of social devaluation of vulnerable populations. She facilitates many presentations at a variety of SRV and related workshops, leads small group learning and has been a team leader at PASSING events. She develops and organizes an extraordinary employee development program for the Keystone Institute and serves as a mentor and role model to many others. She has a strong interest in preserving and safeguarding the personal histories of vulnerable people and has developed workshops around this topic. Pam has been accredited as an SRV teacher by the North American Social Role Valorization Council.

Matthew Nguyen
Matthew Nguyen portrait

Matt joined the Keystone Institute in 2016 brining over 17 years’ experience supporting people with intellectual disabilities, developing services for individual people and successfully managing individualized programs and services. He began studying and using Social Role Valorization during his early years working at Keystone, and has worked to implement the ideas in the lives of people he has supported. Matt is committed to leading by example and has used his organizational leadership experience to influence others to learn about and apply the ideas of SRV. He believes that engaging in personal human services enriches service workers, leaders and the vulnerable people they serve.

Elisa Parmer
Elisa Parmer portrait

Elisa is our newest faculty member, joining the Keystone Institute in 2017. She has been providing direct support to vulnerable people for nearly a decade and focusing that work on assisting people to grow into valued roles and create positive change, one person at a time. Elisa has group led and presented at several SRV and related workshops and has mentored many colleagues in their knowledge and implementation of SRV. Elisa has a strong desire to bring families and direct support staff together to cultivate strong, collaborative relationships.


View Registration Guidelines