Chuck is an active person, always on the lookout for new adventures. He keeps a list of places he would like to visit and is steadily checking them off. So far, he has attended his first concert, a hockey game, a monster truck show, and a demolition derby. He vacationed in Ocean City, Maryland, and along with his staff, he has visited the PA Grand Canyon, Graffiti Highway, Raystown Lake, and numerous auctions. He‘s building the life he wants in the community.
—Intellectual Disability Services
Volunteers from the community play a vital role in our mission, whether they‘re serving on one of our Boards, helping at an event, raising a service dog, or reading to students.
Community is a place where people come together, where everyone is invited and welcomed to join and participate. Each person has unique gifts and talents to share and many roles to fill, whether it‘s as an employee, a volunteer, a donor, a neighbor, friend, or other valued member of the community.
"“This workshop has been an amazing experience. It has been a learning experience about how we can change ourselves and the people around us to make this society a better place for everyone.”
—Keystone Institute India
People Served 6,798
$177,150,000 Annual Revenue
89% Total revenue spent on program support
Number of employees 3,299
443,870 Total volunteer hours
Growing up, Kevin spent a lot of time with his dad, who was the fire chief at a local fire department. He knew all of the firemen in town and aspired to become one. But when his dad passed away, Kevin lost touch with the fire department. With the support of his direct care staff and supported employment specialists, Kevin formed a relationship with the New Jersey Firemen‘s Home, where he now works as support staff for elderly and wounded firemen. He‘s forming meaningful relationships and giving back to his community.
—Partnerships for People
We all need meaningful relationships. They act as a safeguard and form the foundation of support in our lives. Relationships with families, friends, co-workers, businesses, people we support, and members of the community all make a difference in creating a more inclusive world.
One mom said that without Head Start, she would have given up. Her son wouldn‘t be in school or have the services he‘s receiving, and she would never have gotten her daughter evaluated. Capital Area Head Start staff helped her advocate for herself and her family and encouraged her to meet her goals.
—Capital Area Head Start
Vadim‘s great dream was to establish his own family where he could feel loved and truly at home. In February 2018, his dream came true. He and his wife, Eugenia, now have their own home. They love telling the story of the day they met when they were picking grapes and decided they liked each other.
A local musician welcomed Cody, a young man with autism, into his recording studio for an internship and began teaching him how to write and record music. He showed Cody various adaptations he could make to accommodate his needs. By the end of the internship, Cody not only learned he had perfect rhythm, but he wrote a full length blues song.
—Keystone Autism Services
Each person has equal and unconditional value. Everyone learns and grows throughout their lives, and each person has a vision for their life, shaped by their choices and experiences.
The PATH Planning tool is a powerful means of assisting people to envision a big vision for their life, realize their potential, and maximize their capacities. At the conclusion of one PATH meeting, a mother shared how hopeful and at peace it made her feel. She felt like someone other than herself was invested in her daughter's future.
Our mission revolves around inclusion, where all people are valued, fully participating members of the community, the workforce, and school. Inclusion to learn, grow, and share the gifts that make each person unique. Good things happen when people's voices are heard and when they take an active role in the services they receive and their own lives.
Keystone sponsored a side event entitled "Who Gets a Seat at the Table? When All Means Only Some" at the 11th session of the United Nation's Conference of States Parties to the Convention on the Rights of Persons with Disabilities. The panel discussion examined perspectives from the Global South and Global North on how some deeply marginalized groups of people are being left out and denied access to their human rights.
—Keystone Human Services International
Independence takes many forms and looks different for each person. For some, it means having a job and getting a paycheck. For others, it's living in their home, going to school, and having a voice in the services they receive. For all, it means having choices, opportunities, and the freedom to take risks as they pursue their goals and dreams.
"Since I got my service dog, SSD TieRod, the severity of my depression has decreased. I am able to go more places because he helps me manage my anxiety. When my back is in pain, I use him to get up more easily and ensure I don't fall. Recently, we went on a family vacation and I could feel the 'fun Bob' coming out again. TieRod has given me my confidence back to live life to its fullest."
—Robert Lighty and SSD TieRod
Determined to meet his goals, one gentleman found a job, where he earned a reputation for being hardworking and dependable. Soon he was able to afford a car so he could drive himself to work, and after several more months, he moved into his own apartment. He's now married and has a new, better job. After many difficult years, including time in prison, he has established a good life with a bright future.
—Mental Health Services
Linda has worked hard for her independence. She now has her own apartment, and is traveling and vacationing with her family. She and her family are proud of the success she has achieved. Stepping back and providing Linda with the independence she needed was the key to success.
—Key Human Services
Since 1972, Keystone Human Services has dedicated itself to supporting people to live their best lives in the community. Many years ago when we first began supporting people to move out of the Harrisburg State Hospital, we made a promise that we would be there for a lifetime, should people need us.
From that day, we have been there as many other people left institutions and built meaningful lives in their own homes. We have been there as children and families living in poverty have reached their goals in school and work. We have been there as people have advocated for themselves, pursued their dreams, and formed meaningful relationships.
We have a vision of a world where all people belong and are welcomed to participate in their communities, and we have added our voice, knowledge, and expertise to the global movement to include people with disabilities in all aspects of society. Although we began in Harrisburg, we have expanded throughout Pennsylvania, Delaware, Connecticut, and most recently New Jersey in the United States, as well as Moldova and India.
We offer a broad array of services in the areas of intellectual disabilities, mental health, autism, early intervention, and children and family services. In addition to providing these community-based services, we offer Head Start services to over 1,000 children and families in Central Pennsylvania through Capital Area Head Start, and place life-changing service dogs with children and adults through Susquehanna Service Dogs. We offer technical assistance to governments, regulators, and other organizations, and provide educational opportunities to promote inclusion around the world.
Our work is a commitment and it takes many dedicated people to carry out our mission of creating an environment where all people can grow, make choices, and be valued, participating members of the community. We are advocates and change agents, walking beside the people we support as we raise our voices together to create a more inclusive world.
Dear KHS Membership,
Since its inception, Keystone Human Services has committed to a mission of service to individuals with disability. At the heart of our vision is an inclusive world, where people with disability can experience all that the power of community has to offer. We believe through the processes of inclusion and change, all people together will help build a stronger future.
In this 46th year of Keystone's presence in the community, we are pleased to share with you the progress, the challenges, and the opportunities that Keystone has addressed over the last year. We recognize that with so much turmoil in the world that impacts human services, Keystone has been a constant; an enduring source of stability in the lives of those that we support.
Keystone and agencies like us are not only called to advance the human spirit, but to be there for the long term for the individuals and families that we serve. Rest assured, we understand that this is possible only with the dedication of the Boards of Directors, talented staff, capable directors, forward thinking leaders, loyal volunteers, and most importantly, incredibly devoted direct support professionals. They are all at the heart of what it truly means to serve.
This newly formatted annual report reflects on the impacts that Keystone has had on the broad community that we serve. Whether it is a person with mental health needs, a person with intellectual disability, a young adult with autism, someone benefiting from a service dog, a child with a developmental delay, or a family seeking a "Head Start" in their child's future, we have so much totell you.
Whether you are a member of Keystone Human Services, a donor, an employee, a family member, a person we support, or someone who is interested in our work, we welcome you to join us as we move into the future of "Advancing the Human Spirit."
We are very proud of our accomplishments and hope you find this report informative and energizing.
Jennifer Chambers, M.D.
Chairman of the Board of Directors
Keystone Human Services
Charles J. Hooker, III
President and Chief Executive Officer
Keystone Human Services
56% of the people in the ACAP program are employed
37,847 total social media followers
144 Working Teams
170,316 lunches served during the school year
30 People newly receiving supports in the community
20,000 person hours of public education
300 people to date returned to the community from institutions
18 Leadership Council Members
100% of new KHS employees receive the orientation to Keystone's values and vision
3 Open meetings per year for family feedback and communication
26 OVER 25. 26 employees have been part of KHS Intellectual Disability Services for more than 25 years
We believe that strength of character, compassion, integrity, and duty are some of the necessary traits of a good leader. The individuals that make up our leadership contingent personify these traits as well as others.
The Edna Silberman Humanitarian Service Award is one of Keystone Human Services‘ highest honors. The award is presented annually to outstanding citizens who have made significant contributions to individuals, the community, and Keystone Human Services and have played a major role in making KHS‘s vision real in the lives of others.
The award takes its name from Edna Silberman, a co-founder and long-time friend of Keystone Human Services. She worked tirelessly in support of individuals with mental illness and developmental disabilities. Edna served as the executive director of the Aurora Club, host of WGAL-TV's Spotlight Series, and a Board member of the Children's Play Room, Inc. She was active in Hadassah, Kesher Israel Sisterhood, and many other community organizations. In addition, she mentored many young people in the community movement and had a lasting influence on many people. She was a loving mother and wife, and a passionate friend to and advocate for people with disabilities.
Edna passed away in 1993, but her legacy lives on through the work of Keystone, and those who have been chosen to receive this award.
Nancy Thaler recently retired as the Deputy Secretary of the Office of Developmental Programs (ODP). She served as the Deputy Secretary from June 2015 to September 2018. Previously, she was Executive Director of the National Association of State Directors of Developmental Disabilities Services. She also served as the Director of Quality Improvement for the Center for Medicare and Medicaid Services (CMS).
Nancy served the Commonwealth in the Department of Public Welfare (now DHS) from 1986 to 2003, first as Director of the Bureau of Community Programs, then as Deputy Secretary for the Office of Developmental Programs.
During her tenure as Deputy Secretary, she advanced the philosophy of "Everyday Lives," confirming the right of people with disabilities to live an everyday life; a life that is no different from that of all other citizens.
Nancy asked her staff, providers and state regulators to honor the basic principles behind Everyday Lives that she stated in her Deputy Secretary's Message in 1991 and in 2016:
"Our goals should be clear. We are seeking nothing less than a life surrounded by the richness and diversity of the community. A collective life. A common life. An everyday life. A powerful life that gains its joy from the creativity and connectedness that comes when we join in association as citizens to create an inclusive world."
Nancy has always demonstrated the utmost respect for people with disabilities, promoted full inclusion in the community, and has been referred to as a "champion for individuals with disabilities in Pennsylvania."
Established in 2010, the Dr. Joseph Adlestein Professional Leadership Award is given to an individual in a professional role who is a powerful advocate for people with disabilities, supporting them to be valued and fully participating members of society. Each year, the Award Committee, appointed by the Keystone Human Services Board of Directors, chooses an awardee from nominations submitted by the community.
Dr. Adlestein was a long-term Corporate Member of Keystone Human Services and worked tirelessly in support of people with mental illness and developmental disabilities. He served on the advisory board for President John. F. Kennedy, and he championed the Mental Health Act of 1966, which changed community services for people with mental illness, intellectual disabilities, and alcoholism. He was an inspiration to many people, inspiring them to see the greatness in themselves and look beyond their own needs. A devoted family man, he and his wife raised their children to be people of compassion. Dr. Adlestein passed away in 2010. We honor him and his work by presenting this award in his name.
Roger began his career with Keystone in 1999, bringing a wealth of experience in senior financial leadership and management. He has been instrumental in delivering oversight of the financial operations and performance of Keystone Human Services, while ensuring the sustainability and the high quality of services for individuals with disability.
Roger's background in health care finance is broad and has touched upon almost all aspects of the health care delivery system, from the provider (both hospital and physician) to payor perspectives. He has held the Chief Financial Officer position in institutions ranging from a medium sized community hospital, a University Teaching Hospital to a major Health Care System Division.
In his twenty years plus experience as a member of Senior Management, Roger has distinguished himself as a contributing player in issues beyond the traditional finance function. He has made a great contribution through his professional skills and dedication to the Mission and Vision of Keystone Human Services by advancing the human spirit for vulnerable persons and those with disability both locally and internationally.
Upon his retirement from Keystone in 2011, he continues his community service through serving on the Finance Committee at St. Joan of Arc Parish in Hershey, and other volunteer efforts at the Parish, as well as his contributions as alumni of the Villanova University and part of the fan base of their basketball team known as NOVA NATION – GO WILDCATS – three time National Champions.
His current role has taken him beyond his college education, and the responsibilities and expectations of his professional career, as nothing could have prepared him for serving as a professional grandpa of the Burns family. He brags about his skills at doing the Hokey Pokey and other similar feats. Diaper changing, potty training and going through teething phases (relating to grandchildren not him) are among his current experiences.
Retirement activities that keep him busy include vacations throughout the year, gardening, and of course golf.