Executive Leadership Biographies
Mark Ritter President, KEY Service Systems, Inc.
Mark Ritter began his employment with Keystone Service Systems in 1980 and in the ensuing years assumed the duties of Vice President, responsible for large division of the agency providing community residential services to several hundred children and adults. Among other activities, Mr. Ritter participated in the development of the first small ICF/MR programs in central Pennsylvania and was instrumental in assuming responsibility for services provided by several failing agencies, turning them around, and successfully incorporating them within Keystone.
In 1989, Mark developed proposals which resulted in contracts with the Connecticut Department of Mental Retardation. As Keystone's lead person in Connecticut, he was personally instrumental in incorporating KEY Service systems, acquiring properties, hiring staff, training personnel, licensing three homes and ultimately taking eight people with extremely challenging behavior out of Mansfield State Center within a six month period.
Today, KEY is a comprehensive provider of services and essentially looks like and functions as a microcosm of Keystone. The agency operates a variety of programs including group homes, a supported living program, early intervention services, foster care, and nursing services, which exclusively supports people with mental retardation. KEY also subcontracts specialized nursing services to fifteen other non-profit organizations.
Mark has served as the Chairman of the Board of the Connecticut Community Providers Association (CCPA), the principal trade association of Connecticut's mental retardation, behavioral health, and medical rehabilitation organizations. In that capacity, Mark took a lead role in this sector's managed care activities and facilitated CCPA's merger with another trade group. He also is manager in Residence for DMR's Waiting List Task Force.
Mark holds two graduate degrees from Pennsylvania State University, including a degree in rehabilitation.
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