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Connecticut Key Human Services Community Living Arrangements
Community Living Arrangements support men and women to live in a home within their community, where they receive support to realize their personal potential and pursue independent, productive and meaningful lives.
Key Human Services’ Community Living Arrangement Division has developed or assumed responsibility for 17 licensed homes in all three regions of the Department of Developmental Services. Key currently operates community homes in Salem, East Haddam, Waterford, Cromwell, Canton, East Hartford, Guilford, Watertown, Bolton, Bloomfield, Simsbury, Plainville, Columbia and Wolcott. These homes support 70 individuals ranging in age from 14 to 82 years of age.
Within the past five years, the Community Living Arrangement Division has also developed a Therapeutic Group Home licensed by the Connecticut Department of Children and Families. This home is located in Hebron and supports five teenage girls. Within the past three years, the Connecticut Department of Developmental Services has awarded Key contracts to manage two group homes formerly operated by the State of Connecticut and a third group home that was managed by another private provider.
Key has continued to grow because of a high degree of satisfaction by the people who use our services, as well as regulatory reviews reporting high-quality services.
Key developed an annual family satisfaction survey to help us measure success and quality. In these annual surveys, 70% of people rated our services as outstanding or above average. Some observations included:
“Just this morning, I attended a quarterly meeting at L’s home. I was provided copies of all reports. My opinions and desires were accepted and wanted. Occasionally, I have dropped by the house unannounced, and both L and her housemates were clean and I was welcomed.”
“I am so happy that the people who take care of my sister are so compassionate and caring. This past half year has been difficult and her caregivers have been great. Couldn’t ask for a better home for her. Thanks for all.”
“L is the primary person I depend on. She has been a mature and honest communicator. She is personally involved in S’s care which gives her great insight to his needs. The home has done a great turnaround in training and choosing staff, communicating with family, and ensuring S is happy, healthy and safe.”