Mary Beth O'Neill
Mary Beth O’Neill,
President and CEO,
Key Human Services

May 16, 2013

Over the past two years, we have seen many changes at Key Human Services and within the State of Connecticut’s service system. We have maintained a strong focus on quality service provision to the people we support with a commitment to an effective and efficient service delivery system. These initiatives have prepared us for our transition to the new rate system. The state has implemented a Level of Need based payment system, inherently different from the current house centric contract methodology. However, the Level of Need Tool was not designed as a basis for payment and fails to capture the full clinical and social support needs of the individuals. Key has experienced rate reductions based on our significant disparity with the new system, and these changes will have an impact on our financial future. There will be many more changes for us in the months and years to come, but I am confident that we will be prepared for any challenge that comes our way.

Throughout my time at Key, we have initiated person specific program development initiatives that have changed people’s lives and the way we do business. These changes support each person’s growth toward a self directed lifestyle. It is an amazing opportunity to play even a small role in the fulfillment of the dreams of the individuals we support.

One of our initiatives which will not only control costs but add capacity has been successful. I recently signed a lease on behalf of Key to relocate our offices to a building located on the Silas Deane Highway in Wethersfield. We are looking forward to transitioning in our new space in June and we will schedule an open house. This move will save our agency thousands of dollars annually and will provide us with the ample space that has been so desperately needed. I am thrilled to have heard from so many of our families and employees with excited reactions to this decision. The support has been overwhelming and heartwarming.

Federal and state budget challenges will continue to affect our future. Our grass roots advocacy efforts are more important now than ever before. I am honored to participate in events with our trade organizations that assist us in providing education and information to the decision makers in Connecticut and am eager to assist others to get involved. Our future depends on our ability to describe what we do and why we are so passionate to those who are unfamiliar with our systems.

My goal is to assure that we continue to enrich the lives of people receiving our support either through supporting self advocacy, aging in place initiatives, or transitions to more independent levels of support. It is our responsibility to support each and every single person to achieve his/her goals. We will continue to work diligently to advocate on an agency level to ensure a strong and meaningful presence in our community. Thank you for your ongoing support to achieve these initiatives.

Mary Beth

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